Privacy Policy

1. Introduction

LightHillCrest ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines our methods for collection, utilization, revelation, and protection of your information when you visit our website lighthillcrest.sbs or engage in our yacht charter offerings.

Your agreement to the procedures detailed in this policy is implied through your use of our services. This policy adheres to pertinent privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other significant Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We acquire personal information that you willingly provide when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Take part in surveys or promotional activities

The following data may be collected:

• Your full name and contact details (email, telephone, physical address)
• Financial information (processed securely by third-party entities)
• Preferences and specifications for your charter
• Details of a secondary contact in case of emergencies
• Information on dietary requirements or health conditions (if provided)

2.2 Information Collected Automatically

Automatically gathered data through our website includes details about your device and browsing activities:

• Internet Protocol (IP) address and locational data
• Type and version of web browser
• Visited pages and duration on our site
• Sites that referred you to ours
• Device specifics (model, screen resolution, etc.)

2.3 Cookies and Tracking Methods

Our site utilizes cookies and similar tracking systems to enhance your online experience. These technologies facilitate:

• Saving your preferences
• Analyzing website traffic and performance
• Delivering tailored content
• Optimizing our offerings

Managing cookie preferences can be done through your browser configurations or our cookie consent tool.

3. Utilization of Your Information

The information collected is employed for the reasons detailed below:

• Service Provision: To deliver yacht charter services, handle reservations, and connect with you regarding your bookings
• Customer Service: To address your queries and offer support
• Transactional Processing: To carry out payment operations and oversee billing
• Safety and Security: To guarantee secure operations and prevent fraudulent activities
• Promotion: To send you marketing materials and updates, should you agree to this
• Site Enhancement: To evaluate how our site is used and enhance its functionality
• Lawful Conformity: To obey applicable laws and regulations

4. Information Disclosure and Sharing

Your personal information is neither sold, exchanged, nor rented out to any third parties. Circumstances where your information might be shared include:

4.1 Third-Party Service Providers

We may share details with trusted external service providers that assist us with: payment processing; web hosting and maintenance; email marketing; data analytics and performance monitoring; customer assistance.

4.2 Legal Obligations

Legal requirements might compel us to reveal your information, such as in response to lawful processes, court mandates, crises, or probes into potential fraudulent or unlawful activities.

4.3 Business Transactions

Your information could be part of a business handover during mergers, acquisitions, or the sale of company assets.

5. Data Safety

We apply relevant technical and administrative measures to secure your personal data from unlawful access, change, disclosure, or destruction. Tactics include encryption, fortified servers, controlled access, routine evaluations, and personnel training.

Despite these precautions, no digital data transmission or storage is entirely secure. We can't vouch for the absolute safety of your data.

6. Data Retention

Your personal data is held solely for as long as needed to satisfy the purposes it was gathered for, or as legally required. Typical retention durations:

• Charter bookings: 7 years (for tax/legal reasons)
• Marketing notifications: until user opt-out or deletion
• Web analysis data: 26 months
• Support interactions: 3 years post-last communication

7. Your Rights and Options

Your entitlements span access, correction, deletion (as per law), data transferability, opting out of marketing, and managing cookies. To utilize these rights, reach us via the contact details listed below.

8. Third-Party Services

8.1 Google Analytics

Website usage assessments are performed using Google Analytics. Opting out is achievable through the Google Analytics opt-out browser extension.

8.2 Social Media Interfaces

Our site might offer links to social platforms which have their distinct privacy protocols.

8.3 Payment Intermediaries

Transactions are handled by third-party processors that comply with the Payment Card Industry Data Security Standard (PCI DSS).

9. Cross-Border Data Movements

Your data might be transferred and processed in nations other than Germany. We employ proper safeguards in compliance with applicable privacy regulations.

10. Youth Privacy

Our offerings are not catered to children under the age of 13, and we purposefully avoid collecting their data. Should you suppose a child has provided their data to us, reach out to us without delay.

11. Privacy Policy Amendments

Adjustments to this Privacy Policy may arise due to changes in our practices or legislative necessities. You will be informed of updates via the revised policy posting, email notifications to registered individuals, or a notice on our website. Continual service use after an updated policy takes effect implies your acceptance of the new terms.

12. Contact Details

For inquiries about this Privacy Policy or our data handling methods, please contact us:

13. Accordance with Google Ads User Consent Regulation

We adhere to the user consent policies of Google Ads. Adjusting your cookie/tracking preferences is available anytime through our cookie management settings.